Terms & Condition

Welcome to Taxi Melb. By accessing our website or using our taxi services, you agree to the terms and conditions outlined below. Please read them carefully before making a booking or using our services.

1. Service Agreement

Taxi Melb provides taxi transportation services across Melbourne, including airport transfers, city rides, hotel pickups, and event transfers. When you make a booking through our website, phone, or app, you agree to provide accurate details such as name, contact number, and pickup location.

2. Booking & Payments

All bookings are subject to vehicle availability and driver confirmation. Fares are calculated based on distance, time, and service type. Taxi Melb accepts multiple payment methods, including cash and approved digital payments. Any additional charges such as tolls or waiting time will be clearly communicated before or during your ride.

3. Cancellations & Refunds

Customers may cancel bookings within a reasonable time before pickup without any charge. However, cancellations made too close to the pickup time or no-shows may incur a cancellation fee. Refunds, if applicable, will be processed according to our refund policy and payment method used.

4. Passenger Responsibility

Passengers must ensure that all information provided at the time of booking is correct. Taxi Melb is not responsible for delays caused by incorrect addresses, traffic conditions, or unforeseen events. Passengers are responsible for their belongings; Taxi Melb will assist in locating lost items but cannot guarantee retrieval.

5. Driver Conduct & Safety

All Taxi Melb drivers are licensed, professional, and trained to deliver safe and courteous service. Passengers are expected to behave respectfully and follow driver instructions for their safety. Taxi Melb reserves the right to refuse service to any passenger engaging in inappropriate behavior.

6. Liability Disclaimer

While Taxi Melb strives for punctual and efficient service, we are not liable for any indirect losses, missed flights, or damages resulting from delays due to traffic, weather, or unforeseen circumstances beyond our control.

7. Changes to Terms

Taxi Melb reserves the right to modify or update these Terms & Conditions at any time. Any revisions will be posted on this page with an updated effective date.

By using our website or booking a ride, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.